Shipping Policy


1. Policy Overview

This Shipping Policy governs all product delivery services provided by our premium Hanbang Korean skincare e-commerce platform, outlining standardized shipping rules, processing timelines, delivery scopes, and service specifications for all customers globally. As a professional online retailer focusing on authentic traditional Korean Hanbang skincare products, we are committed to delivering clean, potent, and natural skincare formulations to customers worldwide with efficient, transparent, and reliable shipping services. This policy applies to all orders placed through our platform, covering both domestic and international shipments, and serves as the sole official guideline for all shipping-related transactions, disputes, and service consultations. All shipping arrangements are designed to balance order processing efficiency, product safety, and global customer experience, ensuring every natural Hanbang skincare product reaches customers in intact condition within a predictable time frame.
Our platform adheres to unified global shipping standards without differentiated regional rules, eliminating complex regional shipping restrictions and additional hidden fees for cross-border orders. We prioritize standardized service for all global users, maintaining consistent shipping efficiency, packaging quality, and after-sales shipping support across all delivery regions. This policy is formulated based on international e-commerce shipping norms and industry best practices for skincare product transportation, fully adapting to the characteristics of natural skincare formulations to avoid product damage, leakage, or efficacy loss during transit.

2. Order Processing Timeline

All valid and fully paid orders submitted on the platform will enter the official processing queue immediately after payment confirmation. Our professional order processing team conducts comprehensive order verification, including product inventory confirmation, specification checking, address validation, and compliance inspection within 1 to 3 business days. The 1–3 day processing period covers all internal operational procedures, such as order sorting, product picking, quality re-inspection, professional skincare product packaging, and outbound logistics arrangement. No manual delays or redundant procedures will be applied to standard orders, ensuring rapid preparation of all skincare goods for shipment.
During order processing, each Hanbang skincare product undergoes a secondary quality check by our professional inspection team. This step is unique to our skincare e-commerce service, as natural ingredient formulations require strict pre-shipping verification to ensure no quality defects, packaging damage, or ingredient deterioration. After completing quality inspection, products are packaged with specialized skincare logistics materials, including shockproof padding, moisture-proof wrapping, and light-shielding packaging, to protect the stability of natural active ingredients during long-distance transportation. Once all processing procedures are completed, the order will be handed over to certified global logistics partners for official delivery.
Please note that order processing days refer to standard business days, excluding non-business periods such as official holidays and system maintenance periods. In cases of extreme order surges, systematic upgrades, or force majeure factors affecting operational efficiency, the platform will automatically adjust processing timelines moderately and update real-time order status for all affected customers to ensure full transparency of operational progress.

3. Global Delivery Timeframe

We implement a unified global delivery cycle for all domestic and international orders, with a standard delivery period ranging from 6 to 12 business days after order dispatch. This unified delivery standard applies to all delivery regions worldwide, with no differentiated time limits for cross-border or local shipments, ensuring equal and consistent delivery service for every global customer. The 6–12 day delivery cycle covers all logistics links, including international transportation, customs clearance procedures, local distribution, and final door-to-door delivery.
For most regional orders, goods will be delivered within the 6–8 day window under normal logistics conditions, achieving fast replenishment of premium Hanbang skincare products for daily skincare routines. For remote regions, regions with strict customs inspection procedures, or areas affected by temporary logistics fluctuations, the delivery cycle will be extended moderately to 9–12 days to ensure safe and complete delivery of products. The platform does not provide expedited shipping services, and all orders are processed and delivered in accordance with the unified standard timeline to maintain service fairness and operational stability.
Throughout the delivery process, customers can track the real-time logistics status of their orders through the platform’s official order management system. The system synchronizes logistics data in real time, including outbound information, transit status, customs clearance progress, and local delivery updates, allowing customers to fully grasp the delivery progress of their skincare orders. We strictly control all logistics links to avoid abnormal delays, loss, or misdelivery of goods, and professional logistics customer service teams are on standby to respond to delivery-related inquiries.

4. Shipping Fee Regulations

The platform provides a permanent free shipping service for all products and all global orders, with no minimum order amount, order quantity, or regional restrictions. Every skincare product displayed and sold on the platform enjoys zero shipping fees, covering all logistics costs including product packaging fees, outbound transportation fees, cross-border customs handling fees, and local final delivery fees. There are no hidden charges, additional service fees, or regional surcharges in any shipping link, realizing a fully transparent and cost-free shipping experience for all customers.
The free shipping policy applies to all product categories in our store, including classic Hanbang skincare sets, single natural formulation products, limited discounted skincare items, and new product launches. Regardless of the order value, product type, or delivery destination, customers do not need to bear any shipping-related expenses. This unified free shipping rule is one of our core service advantages as a professional Hanbang skincare e-commerce platform, aiming to remove purchasing barriers for global customers and enable more users to access authentic traditional Korean natural skincare products conveniently and affordably.
All shipping cost subsidies are independently borne by the platform, and we will not transfer any logistics expenses to customers in any form. Even for orders that require complex cross-border logistics operations or remote area distribution, the platform will fully cover all shipping costs to ensure the consistency and integrity of the free shipping service. No additional fees will be charged for order splitting, separate delivery, or address adjustment under valid service rules.

5. Delivery Address & Order Modification Rules

Customers are required to fill in accurate, complete, and valid delivery information when placing orders, including detailed recipient name, contact information, and precise delivery address. Accurate address information is the core premise of smooth and timely delivery of skincare products. The platform will strictly deliver goods according to the final confirmed delivery address of the order, and will not be responsible for delivery delays, goods loss, or return failures caused by incorrect, incomplete, or invalid address information provided by customers.
Before the order enters the official shipping processing state, customers can apply for delivery address modification through the platform’s order background system. The modification application will be reviewed and processed by our operational team within 24 hours. Once the order has completed packaging and outbound delivery, address modification requests will no longer be accepted to avoid logistics confusion and goods misdelivery. For special address modification needs, customers can contact customer service teams for auxiliary consultation, but the final modification result shall be subject to logistics operability.
If the delivery address is a remote logistics area, customs-restricted area, or special administrative region, the platform will complete special logistics processing in advance to ensure compliance with local transportation rules and smooth delivery of goods. We will not refuse delivery for any valid regional address, nor will we charge additional remote area shipping fees, adhering to the consistent global service standard.

6. Abnormal Shipping Situation Handling

In the process of order shipping and delivery, abnormal situations such as logistics delays, goods damage, package loss, or failed delivery may occur due to objective factors. For delayed delivery caused by platform internal operational problems or logistics partner negligence, our team will actively track the problem, optimize the logistics process, and synchronize the latest progress with customers in a timely manner. For delays caused by force majeure factors including natural disasters, extreme weather, global logistics system failures, and policy adjustments, the platform will update delay notifications in real time and try its best to promote subsequent delivery progress.
If customers receive damaged, leaked, or defective skincare products due to logistics transportation problems, they can submit abnormal order applications through the official platform channel within a valid time limit. Our after-sales team will verify the situation quickly, provide corresponding solutions including re-delivery, full refund, or product replacement according to the actual situation, and bear all resulting logistics costs. For lost orders confirmed by logistics tracking records, the platform will complete loss verification within 3 working days and provide free re-delivery or full refund services for customers.
For failed delivery caused by customer reasons such as long-term unclaimed packages, incorrect contact information leading to unsuccessful delivery, and customer-initiated return during delivery, the platform will record the order status truthfully. Customers can apply for re-delivery after confirming and correcting relevant information, and the platform will arrange secondary delivery services according to standard processes without charging additional fees.

7. Order Shipping Tracking & After-Sales Support

After the order is dispatched, the platform will generate a unique logistics tracking number for each order and synchronize it to the customer’s personal order center. Customers can query real-time logistics dynamics anytime and anywhere through the platform’s official system, including outbound time, transit nodes, customs clearance status, and expected delivery time. All logistics data is synchronized with official global logistics systems, ensuring true, accurate, and timely tracking information without false updates or data delays.
Our professional shipping after-sales team provides full-cycle support for all shipping links. From order processing, packaging and outbound, to transit delivery and final receipt, the team monitors order status in real time, actively identifies potential logistics risks, and intervenes in advance to solve possible shipping problems. For all customer shipping inquiries, feedback, and problem applications, the team will respond and handle them efficiently to ensure a smooth shopping and delivery experience.
This Shipping Policy is dynamically optimized according to platform operational development and global logistics industry updates. We reserve the right to adjust relevant service rules appropriately, and the updated policy content will be displayed on the official platform page in a timely manner, taking effect immediately after publication. Continued use of the platform’s shopping and shipping services by customers is deemed as recognition and acceptance of the latest Shipping Policy terms.